Logistics Help Desk Representative

Employment Type

: Part-Time

Industry

: Miscellaneous



Job Description:

Seeking part time candidates.

The CBRN Logistics Systems Representative will work in a team environment and provide support to other team members of the Chemical Biological Radiological Nuclear Informational Resource Center (CBRN-IRC).

Provide logistics systems support by using Government-Off-The-Shelf (GOTS) information systems, internet-based resources and a number of additional tools in the operation of the CBRN-IRC. In order to support the CBRN-IRC mission, the candidate shall receive, process, research, track, and respond to customer inquiries that are submitted through various communication methods, primarily via telephone or email.

The subject matter of the inquiries will be related to the mission of the Joint Program Executive Office- Chemical Biological Defense (JPEO-CBD) and the TACOM Life Cycle Management Command Consequence Management program. Inquiries received for these two (2) programs will have distinct requirements for information/data entry, tracking and responsibility for resolution. In general, candidate will participate in the resolution of JPEO-CBD related inquires, while the responsibility for TACOM inquiries will be primarily to log the customer issues into the ticketing system.

Job Duties:

  • Receive, document, research, and track a variety of customer inquires via phone and email related to JPEO-CBD and TACOM systems.
  • Identify trends noticed in inquiries received.
  • Maintain accurate information on inquiries and resolution of inquiries in a variety of Government systems.
  • Perform research on a variety of Government logistics and CBRN related systems.
  • Qualifications:

  • Possess knowledge of shelf-life, Part Number (PN) structure, National Stock Number (NSN) structure, and model number structure along with knowledge of CBRN equipment. (Experience is defined as having knowledge and familiarity in provisioning, item management, and/or logistical acquisition of Chemical Biological Defense systems.)
  • Possess intermediate computer skills which allow for efficient use of Microsoft Windows, Microsoft Outlook, Microsoft Office Suite, web-based data-entry forms and common internet search technologies.
  • Possess communication skills that will allow for effective and efficient verbal and written communication in order to facilitate the information gathering and sharing between internal/external contacts, individuals and/or agencies.
  • and

  • Possess a minimum of three (3) years’ experience in government chemical-biological logistics systems support within the last ten (10) years
  • or

  • A minimum of three (3) years’ experience in government Army Materiel Command (AMC) logistics support related to utilizing Logistics Modernization Program (LMP) and/or Commodity Command Standard System (CCSS) within the last ten (10) years.
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